on succession planning: “Jamaica Freight is run by Anna, but Charles is the chairman. We would go locally and also look outside. It’s not definite as to who would run the company.” The culture emphasizes continuous improvement and customer service.“The effort is put on trying to delight the customer at all levels as much as we can,” Hamilton explains.“We’re always looking to innovate and trying to find ways to train the staff to ensure that the staff keeps as up to date as possible with what is happening.”This philosophy proves essential as digital transformation reshapes shipping, with technologies like blockchain and AI impacting the industry. WOMEN LEADING IN MARITIME BUSINESS Sue-Ann Johnston’s appointment marks a watershed moment in Jamaica Fruit and Shipping’s centurylong history.“I’m the first woman,” she states simply, acknowledging her groundbreaking role as CEO. The significance isn’t just about family succession— women remain underrepresented in global shipping leadership, making her position noteworthy in an industry where female executives hold less than 2% of senior maritime roles worldwide. 21 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 06 JAMAICA FREIGHT & SHIPPING COMPANY LIMITED
RkJQdWJsaXNoZXIy MTI5MjAx