PREFERRED VENDOR/PARTNER n Exclusive Accounting www.exclusivecr.com We are a firm with international presence, composed of professionals in each country with expertise in local regulations and legislation. We provide comprehensive services in accounting, taxation, administration, auditing, and advisory. We distinguish ourselves by delivering highquality work, adhering to deadlines, and upholding the highest international standards of quality and ethics. “We’ve always done this, but even with more pride now—taking part in beach cleanups, planting trees, just really trying to make a difference one step at a time,” Pfister explains.“Then it becomes contagious, and the guests feel, ‘Okay, we’re not just in a resort here. We’re part of something bigger where we can contribute.’” Looking ahead, the Cayuga Collection has ambitious plans for growth while maintaining their core values. “There’s always work in the hotels to improve the guest experience, to improve our sustainability experience,” Pfister says.“There are a couple of hotels where we’re actually adding rooms and wellness features.” Beyond enhancing existing properties, expansion is on the horizon. “We’re also looking at adding more hotels to the collection. There’s one in the pipeline in Panama and one in the pipeline in Guatemala,” Pfister reveals, with a property in Antigua, Guatemala expected to open next year. Throughout this growth, the Cayuga Collection remains focused on local sourcing and community development.“The two main priorities of our model are local and people,” Pfister emphasizes. “For us, luxury is not bringing things from far away, it’s bringing things from as close as possible because it’s fresh and it’s better.” focused on both refining this philosophy and expanding its reach. “I think what we’re learning is that every time we talk to our guests or our employees more, it becomes validated,” Pfister says.“The employees take this very seriously. When they see guests feeding wild animals, they go up to them and say,‘Hey, don’t do that.You’re hurting that animal.’ Or when they see that in other hotels, there’s a practice of feeding animals to attract them, they say, ‘No, that’s not right.’” This ethical stance covers all aspects of operations. 48 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 03
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